OUR RETURN POLICY
Everything You Need to Know
Due to items being laser engraved/cut according to the customer's specifications, customized items are not eligible for returns, refunds, exchanges, or cancellations.
We will be happy to correct any mistakes that are our fault on special order items, however, if the mistake was made by the customer, another order will have to be done, at the customer's expense.
So please double check all your entries for proper spelling, capitalization and layout choices.
FREQUENTLY ASKED QUESTIONS
CAN YOU CUT METAL?
We do not cut metal.
CAN YOU ENGRAVE METAL?
Only anodized or coated aluminum with surface depth.
WHAT IS THE THICKEST MATERIAL YOU CAN CUT?
it is about 1/2" (12mm) maximum.
WHAT IS THE GENERAL TURNAROUND TIME?
You can expect about 3 days turnaround on average for medium size projects. We will let you know if the lead-time will be longer.
IS THERE A WAY TO LASER CUT THE MATERIAL WITHOUT BURNING THE EDGE?
CO2 laser cutting technology uses a thin beam of light to burn through the material to cut it, so materials like wood or paper will inevitably have darker edges.
WHAT IS THE COST OF LASER CUTTING MY PROJECT?
We cannot give you an accurate price until we see your file, or get a clear understanding of what it is you are looking for.
MATERIALS SUITABLE FOR CUTTING AND ENGRAVING
Thickness for Standard Lasers
Acrylic/Plexiglas up to 3/8"
Polycarbonate/Lexan up to 1/8"
ABS up to 1/8"
Delrin/Acetal up to 1/8"
Kapton, polyimide film
Other plastics- check first
Hardwood up to 1/2"
Plywood up to 1/2"
MDF up to 1/4"
Leather (veg tanned only)
Rubber up to 1/8"
Materials Suitable for Surface Engraving Only
Some other smooth stone
PVC & Vinyl based plastics (toxic gases)
Teflon PFA, FEP (toxic gases)
Halar, ECTFE (toxic gases)
Foam Core (melts and ignites)
Chrome Tanned Leather (toxic gases)
Exterior/Marine Plywood (reflective glues/excess charring)
Formica (toxic gases)
Natural wool felt (messy and smelly)
Magnetic Sheets (leaves magnetic dust in the machine)